Introduction

Resilience Advisory Group (RAG) respects your privacy and is committed to protecting the personal information we collect and handle.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, make an enquiry or otherwise interact with RAG.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We May Collect

Depending on how you interact with us, we may collect:

• Your name and contact details, including email address and telephone number.

• Organisation, position or professional information you provide.

• Information submitted through website contact or enquiry forms.

• Information you provide when requesting information about our services, training or programs.

• Correspondence and communication with us.

• Technical information relating to your use of our website, such as browser type, device information, IP address, and website usage information were collected through website technologies.

Please only provide information through general website enquiry forms that is appropriate for that purpose.

How We Collect Information

We may collect personal information when you:

• submit an enquiry through our website;

• contact us by email, telephone or another communication channel;

• register your interest in a service, event or training program;

• engage with Resilience Advisory Group professionally; or

• interact with our website and associated digital services.

We may also receive information from third parties where this is reasonably necessary for our functions or activities and permitted by law.

How We Use Personal Information

We may use personal information to:

• respond to enquiries and requests;

• provide information about our services;

• manage client and prospective client relationships;

• coordinate meetings, training, events and engagements;

• provide contracted professional services;

• operate, maintain and improve our website and services;

• maintain business and administrative records;

• protect the security and integrity of our systems; and

• comply with legal and regulatory obligations.

Where personal information is used for direct marketing, individuals will be provided with an appropriate means of opting out, or by contacting us using the details in section 14.

Disclosure of Information

We do not sell personal information.

Where reasonably necessary, information may be disclosed to authorised RAG personnel, contractors and service providers who assist us in delivering our services or operating our business.

We may also disclose information where required or authorised by law.

Cookies, Analytics and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand how visitors interact with the website and improve website performance.

Some third-party services integrated with the website may also collect technical or usage information.

Overseas Service Providers

Personal information collected by Resilience Advisory Group is stored on servers located in Australia. That information may be accessed, processed and used by RAG personnel or service providers located outside Australia, including the Philippines, to assist Resilience Advisory Group in conducting our business operations and delivering our services.

When personal information is disclosed overseas, Resilience Advisory Group will take reasonable steps to ensure that the overseas recipient complies with the Australia Privacy Principles and that suitable confidentiality protections are in place.      

Data Security

Resilience Advisory Group takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Access to personal information is restricted to authorised persons who require it for legitimate business purposes.

Retention of Information

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable legal, contractual or regulatory obligations.

When information is no longer required, Resilience Advisory Group will take reasonable steps to securely destroy or de-identify it.

Access and Correction

You may request access to personal information Resilience Advisory Group holds about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be made using the contact details provided below.

We will acknowledge your request promptly and aim to respond within a reasonable period, ordinarily within 30 days. We may need to verify your identity before actioning a request.

Privacy Complaints

If you have a concern about how RAG has handled your personal information, please contact us using the contact details in section 14      so that we can investigate and respond.

If your complaint cannot be resolved directly with Resilience Advisory Group, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

External Websites

Our website may contain links to external websites or third-party services.

RAG is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policies of those services before providing personal information.

Changes to this Policy

We may update this Privacy Policy periodically to reflect changes to our operations, website technologies, service providers or applicable legal requirements.

The current version will be published on this website with its most recent update date.

Contact Us

For privacy enquiries, requests or complaints, please contact:

‍Resilience Advisory Group
Attention: Director
Email: admin@resilienceadvisory.com.au
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